IHSS Doctor Online

Privacy Policy

Last updated: April 2026

Introduction

IHSS Doctor Online ("we," "us," or "our"), operated by LeadWest Medical, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at ihssdoctoronline.com and use our telehealth medical evaluation services.

By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address
  • Demographic Information: Date of birth, gender, and California county of residence
  • Insurance Information: Medi-Cal ID, insurance provider details
  • Medical Information: Medical history, current conditions, medications, physician notes, and IHSS evaluation documentation (including SOC 873 forms)
  • Payment Information: Billing details processed through our secure payment processor

Automatically Collected Information

When you visit our website, we automatically collect certain information including:

  • IP address and browser type
  • Pages viewed and time spent on pages
  • Referring website addresses
  • Device and operating system information

How We Use Your Information

We use the information we collect to:

  • Provide telehealth medical evaluation services for IHSS applications
  • Complete and deliver IHSS documentation (SOC 873 and related forms)
  • Schedule and conduct telehealth appointments
  • Communicate with you about your appointment and services
  • Process payments for services rendered
  • Improve our website and services
  • Comply with legal and regulatory requirements

HIPAA Compliance

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) is handled in accordance with HIPAA Privacy and Security Rules. We maintain administrative, technical, and physical safeguards to protect your PHI from unauthorized access, use, or disclosure.

Your medical information will only be shared with authorized parties as required for your IHSS evaluation and application, or as otherwise permitted or required by law.

California Privacy Rights

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information, including:

  • The right to know what personal information is collected, used, shared, or sold
  • The right to delete personal information held by businesses (subject to legal exceptions)
  • The right to opt out of the sale or sharing of personal information
  • The right to non-discrimination for exercising your CCPA/CPRA rights

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (SSL/TLS), secure server infrastructure, and access controls. Our telehealth platform uses HIPAA-compliant video conferencing technology.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and analyze website usage. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

Third-Party Services

We may use third-party services for appointment scheduling, payment processing, and website analytics. These services have their own privacy policies governing how they use your information. We only share the minimum information necessary for these services to function.

Data Retention

Medical records are retained in accordance with California medical records retention laws (minimum 7 years for adults, until age 19 for minors). Other personal information is retained as long as necessary to provide our services or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: